RECV (Regal Empress Cruise Vacations) out of Ft. Lauderdale FL., legit?

Well...Ive seen the ship and wouldnt take it but you might like it. You can look at cruisecritic.com for more info on what other people have experienced. My friend purchased one for us for Christmas, but after seeing the ship I made him get a refund ( which took about 4 weeks and 5 calls to the Better Business Bureau in Florida) they have a negative rating with the BBB